Frequently Asked Questions

May 1st through September. Season ends depending on water levels.

Our top priorities are making sure everyone gets a safe seat, keeping families and parties seated together, and maintaining a safe passenger capacity. High impact rows do require the following restrictions.

Small children are not allowed in the first two rows or on side seats.
Guests seated in the first two rows must be able to physically hold on to the safety rails and must not have health conditions that would limit their ability to handle high impacts.

We reserve the right to designate seating whenever it is needed, so please follow the directions of your specially trained Hellgate pilot!

Life-jackets are required on the Whitewater Excursion for the vessel to proceed past Hellgate Canyon. They are not mandatory on any of our other excursions. Upon request, we provide standard and plus size adult life-jackets at the boarding dock and each boat is equipped with enough emergency life-jackets for boat capacity.

We suggest layered, weather appropriate clothing with the knowledge that you will be moving at high speeds with strong winds and that you will most likely get wet! Modest swimsuits are allowed on-board, but all guests must be covered at the River Lodge. Shoes and shirts required at all times. Check local weather (HERE)

Welcome to the Rogue River. You WILL get wet. You might get soaked!

Whatever you bring is at your own risk. Hellgate will not be responsible for loss or damage to any personal items. This includes cell phones, hearing-aids, electronic ignition keys, camera’s, etc.

• Bottled Water (Environmentally friendly. No Glass.)
• Sunglasses with eyewear retainers
• Hat (and hold it tight)
• Sunblock
• Identification, cash, and credit card: Have them handy! You’ll need them for jetboat pilot and River Lodge gratuities, to purchase alcohol, etc.
• Cell Phones, Cameras and Binoculars (but remember, our trips tend to involve large amounts of water so dry bags are highly recommended.)

• Guns, knives and weapons of any kind are not permitted.
• Disrespect or Obnoxious Behavior. Please respect yourself, and others at all times.
• Smoking/Vaping
• Alcohol (permitted at the River Lodge Whiskey Bar only)
• Safety Hazards: glass containers, coolers, ice chests, and water guns

We suggest securing items like the ones below in the trunk of your locked vehicle.

• Electronics
• Leather handbags or satchels
• Anything of value

Hellgate River Lodge guests are seated and served “Family Style”. This means that your reservation party will be seated/served together, but may also be seated side by side other parties on your adventure.

The River Lodge’s exclusive Whiskey Bar offers a full premium bar, with signature and seasonal cocktails. We also offer exclusive Hellgate Cellar’s wine varietals. Please note that the Oregon Liquor Control Commission requires everyone 26 and under to show ID before consuming alcohol.

Although we all love a drink or two, please drink responsibly. Guests with overconsumption will no longer be served and may not be allowed back on the jetboat. Our Lodge staff will kindly call you a cab at your personal expense. No private pick-up will be authorized on the Lodge premises.

We offer Gluten Free, Vegan and Vegetarian (MENU) options upon request. Please let your Reservationist know your dietary needs at the time of booking.

Identification to purchase alcohol, cash, and credit card: Have them handy! You’ll need them for River Lodge gratuities, bar, etc.

Private entrance is not authorized on the Lodge premises.

You can book your reservation (HERE) or call our Reservations Department at (541) 479-7204 /
(800) 648-4874. Be ready with your contact information, group size (number of adults, children ages, etc.) along with your Visa, MasterCard, Discover, or American Express.

The first two rows of our jetboats are primarily reserved for larger parties, at the sole discretion of your Pilot. Guests seated in the first two rows must be able to physically hold on to the safety rails and must not have health conditions that would limit their ability to handle high impacts. We reserve the right to designate seating whenever it is needed, so please follow the directions of your specially trained Hellgate pilot!!

Please bring your Reservation Confirmation, Identification and form of payment.

Cash, American Express, Visa, MasterCard, Discover, Personal Checks, and Travelers Checks are gladly accepted.

All Jetboat Passengers must sign a waiver before getting on to the jetboat. Guests under the age of 18 must have a parent/guardian sign the waiver. You can download a copy of the waiver HERE.

The old adage “age is just a number” definitely applies here! But, the jetboat ride is pretty powerful and may not be the best fit for everyone. When you’re on a jetboat, you’ll be exposed to outdoor elements, forces from the jetboat’s spins, speeds, and other intense features. This adventure requires physical strength to hold tight to the safety rails provided, and to access boarding without help from the loading crew. Seniors with high blood pressure, motion sickness, heart / neck / back problems, incontinence, recent surgery or any other medical condition that might be aggravated by this ride, should consider not going.

The jetboat ride is pretty powerful and may not be for everyone. This adventure requires physical strength to hold tight to the safety rails provided, and to access boarding without help from the loading crew. When you’re on a jetboat, you’ll be exposed to outdoor elements, forces from the jetboat’s spins, speeds, and other intense features that may cause distress or injury; if you are pregnant or have pre-existing health conditions. These include high blood pressure, motion sickness, heart / neck / back problems, recent surgery or any other medical condition that might be aggravated by this ride. As much as we’d like to have all of you on these boats, we’d recommend not going on the ride if any of these apply.

When you’re on a jetboat, you’ll be exposed to outdoor elements, forces from the jetboat’s spins, speeds, and other intense features (like bouncing, jolting motions, etc.) that may cause distress or injury. If you are pregnant, please seek the approval of your medical professional prior to booking your seat on the excursion.

Should you or any member of your party have a sunlight sensitivity or seizure disorder, we recommend that you check with your personal physician for specific instructions before visiting. You will be exposed to natural sunlight throughout the duration of your excursion, so please take precautions for exposed skin and eyes.

You are unique, and cognitive disabilities differ on many levels. Please contact our Reservations Dept. to see what services we offer to help Guests with cognitive disabilities maximize their excursion experience.

Please contact our Reservations Dept. to see what services we offer to help Guests with visual impairment maximize their excursion experience.

Please contact our Reservations Dept. to see what services we offer to help Guests with hearing impairment maximize their excursion experience.

Guest safety is our number one priority. Safe seating, holding on to safety rails, staying seated, etc. are all a part of maximizing a safe and memorable adventure. If you choose not to follow your Pilot’s instructions, you may not be allowed back on the jetboat and our Hellgate River Lodge staff will kindly call you a cab, and at your personal expense. No private pick-up will be authorized on the Lodge premises.

Please drink responsibly. Guests with overconsumption will no longer be served and may not be allowed back on the jetboat. Our Hellgate River Lodge staff will kindly call you a cab, and at your personal expense. No private pick-up will be authorized on the Lodge premises.

Hellgate does not have pet facilities or offer pet accommodations. Please DO NOT leave animals in your vehicle or tied up outside the Hellgate facilities. As responsible pet owners, we ask that you make sure your furry friends are safe and well cared for in your absence. Search local kennel options (HERE)